티스토리 뷰
QUESTION 3
A user is no longer able to browse the Internet after returning from vacation. The user is able to log in and navigate to the local intranet, but not to any outside sites. A technician pings a well-known website by name but gets no reply. The technician then pings its IP address and gets a reply. Which of the following commands will MOST likely resolve the issue?
A. ipconfig /all
B. ipconfig /flushdns
C. ipconfig /release
D. ipconfig /setclassid
Correct Answer: B
QUESTION 5
Ann, an accountant, reports that after turning on her new laptop, she received a message stating her IP address is already in use on the system. She tried going back to her old desktop, which she now only uses for email, but received the same message. The technician checks the account and sees a comment that Ann requires a special network setup to connect to the banking software. Which of the following should the technician do to resolve the issue?
A. Remove the static IP configuration from the desktop.
B. Set the laptop configuration to DHCP to prevent conflicts.
C. Replace the network card in the laptop, as it may be defective.
D. Bridge the LAN connection between the laptop and the desktop.
Correct Answer: B
QUESTION 6
A technician has noticed that when at company headquarters the laptop connected to the Internet is more responsive than when using the company-provided phone as a hotspot. The technician updated the drivers on the WiFi NIC without resolution and then verified the configuration on the WiFi was correct. Which of the following configurations could cause decreased performance?
A. The connection if throttled.
B. There is a low RFID signal.
C. SSID is not found.
D. It is out of range.
Correct Answer: A
QUESTION 7
An associate is seeking advice on which device to purchase for a friend who is a business owner. The friend needs the ability to chat activity while keeping in contact with the home office. Which of the following would be the BEST recommendation?
A. Smartwatch
B. Fitness monitor
C. Global positioning sensor
D. Portable hotspot
Correct Answer: A
QUESTION 8
A technician is replacing a broken screen on a new company laptop but does not have repair information from the vendor. Which of the following is the BEST way to proceed?
A. Document and label the cable and screw locations.
B. Replace the screen with a non-OEM.
C. Update the firmware on the device before repairing it.
D. Wait for the vendor to provide more information.
Correct Answer: A
QUESTION 11
A user brings in a smartphone for repair. The device is unable to send/receive calls or connect to WiFi. All applications on the device are working unless they require connectivity. Which of the following is MOST likely causing the problem?
A. Airplane mode
B. Tethering
C. Disabled hotspot
D. VPN
Correct Answer: A
QUESTION 13
A client has three locations within city limits that need to be networked. Vendor network requirements for all three locations are a minimum of 1GB. Which of the following are the types of networks that will MOST likely be used for internal office and office-to-office networking? (Choose two.)
A. MAN
B. LAN
C. WAN
D. PAN
E. SAN
F. WLAN
Correct Answer: AB
QUESTION 19
Multiple users report that the network printer, which is connected through the print server, is not printing. Which of the following should a technician do FIRST to remedy this situation?
A. Replace the USB cable.
B. Reinstall the drivers on users’ PCs.
C. have users restart their PCs.
D. Clear the print queue.
Correct Answer: D
QUESTION 20
A user reports that printing on heavy cardstock paper results in the image smearing if touched. When printing on plain paper, the problem does not occur. Which of the following would be the NEXT troubleshooting step to perform?
A. Increase the fuser temperature.
B. Change the paper feed rate.
C. Clean the transfer roller.
D. Replace the toner cartridge.
Correct Answer: A
QUESTION 22
An end-user has signed up to use a web-based calendar application. Which of the following solutions has the user purchased?
A. DaaS
B. SaaS
C. PaaS
D. laaS
Correct Answer: B
QUESTION 27
A user purchases a wireless printer and sets it up in an office. The user installs all necessary software for the printer on the computer and connects the printer to the guest wireless network. However, when the user attempts to print to the printer, nothing happens. Which of the following will resolve the issue?
A. Set up the user’s computer to act as a print server.
B. Configure the printer to use the Internet printing protocol.
C. Ensure the user’s computer is set to DHCP.
D. Connect the printer to the company wireless network.
Correct Answer: D
QUESTION 31
A customer accidentally drops a laptop while it is charging. The next day, the customer notices the laptop will not turn on and calls a technician to investigate. The technician confirms the laptop will not turn on and calls a technician to investigate. The technician confirms the laptop will not turn on even though it is connected to the power adapter. Which of the following components is the MOST likely cause of this behavior?
A. Power adapter
B. Battery
C. DC jack
D. Hard drive
Correct Answer: C
QUESTION 32
A systems administrator is configuring a server to host several virtual machines. The administrator configures the server and is ready to begin provisioning the virtual machines. Which of the following features should the administrator utilize to complete the task?
A. Hypervisor
B. Disk management
C. Terminal services
D. Device Manager
E. Virtual LAN
Correct Answer: A
QUESTION 33
The touch-screen feature on a Windows device has stopped working. Which of the following should the technician check FIRST?
A. Device Manager
B. Performance Monitor
C. System configuration
D. Digitizer settings
Correct Answer: D
QUESTION 34
Which of the following is the MOST likely cause for a network PC to have an APIPA address?
A. DHCP failure
B. DNS resolution
C. Duplicate IP address
D. Cleared ARP cache
Correct Answer: A
QUESTION 36
Which of the following devices is used to implement network security policies for an environment?
A. Firewall
B. managed switch
C. Repeater
D. Gateway
Correct Answer: A
QUESTION 39
An analyst asks a technician to recommend a solution for a customer in the software development industry, where the customer can test a variety of OS’s running the various applications that the customer produces. The customer wants to minimize the investment in hardware. Which of the following solutions should the technician recommended to BEST meet the customer’s requirement?
A. Purchase a number of low-cost devices, installing the required Oss and applications on each one. Use separate machines for each testing environment.
B. Purchase a high-end system meeting the hardware requirements for all of the individual Oss and applications. Configure a VM for each testing environment.
C. Purchase one computer and create images for each computer configuration and OS. Re-image the machine for each testing environment.
D. Purchase a number of computers, installing a VM on each one. Configure each VM with an OS for the testing environment.
Correct Answer: B
QUESTION 40
A user is experiencing email problems and explains to a technician that all emails with graphics or images do not display the graphics. Which of the following configurations would correct this behavior?
A. Change the email settings in antivirus.
B. Change the security settings of the email client.
C. Change the firewall security settings.
D. Change the email proxy settings.
E. Change the trusted sites in the browser settings.
Correct Answer: B
QUESTION 41
A user logs on a PC and receives a message stating there is a duplicate IP address on the network. After a system restart, the user notices the same error. Which of the following is the MOST probable cause of the error?
A. The user is still logged into another device.
B. The user has set a static IP address.
C. The user has moved to a different office.
D. The user has wireless and wired connections.
Correct Answer: B
QUESTION 42
Whenever a user’s machine is turned on, a black screen appears prompting the user for an administrative password. The technician has no such password on file for this machine. Which of the following steps should the technician take to resolve this issue?
A. Press and hold the CPU power button for five seconds, and then power back on.
B. Disconnect and reconnect the internal hard drive.
C. Remove the CMOS battery and reinsert it after ten seconds.
D. Remove the motherboard and place it back into the machine after ten minutes.
Correct Answer: C
QUESTION 46
Which of the following Internet connection types often terminates at a switching center and then requires the use of a different media for the last mile to the customer?
A. ISDN
B. DSL
C. Fiber
D. Cable
Correct Answer: B
QUESTION 47
Company management wants to be able to give users the ability to work remotely during periods of bad weather. Which of the following should be enabled to allow the workforce to do this?
A. NAT
B. VLAN
C. VPN
D. HIPS
Correct Answer: C
QUESTION 48
A user wants to build a computer with a high-end CPU, plenty of RAM, and a high-end graphics card for online gaming. The user wants to verify that the graphics card is compatible with the motherboard. Which of the following connection types would the user MOST likely utilize to connect the video card to the motherboard?
A. PCle
B. ISA
C. AGP
D. USB
Correct Answer: A
QUESTION 49
A company offers several out-of-the-box computer configurations to its clients. A client requests several new computers for its newest location, which will be used by guests to check-in upon arrival and fill out contact information. Which of the following configurations would BEST fit this customer’s needs?
A. Touch-screen kiosk
B. Thick client
C. CAD workstation
D. Virtualized host computer
Correct Answer: A
QUESTION 50
Which of the following connector types is used to terminate household telephone cabling?
A. RG-6
B. RJ-11
C. RJ-45
D. RG-59
Correct Answer: B
QUESTION 51
A technician is buying a PC that will host three VMs running at the same time with the current configuration. The technician believes there might be a need to run several additional VMs in the near future. Which of the following resources would be the MOST important to upgrade to allow for the additional VMs?
A. CPU
B. SSD
C. NIC
D. RAM
Correct Answer: B
QUESTION 52
The ability for new computers to be automatically connected to the network is provided by the:
A. DHCP server
B. DNS server
C. proxy server
D. TACACS server
Correct Answer: A
QUESTION 53
A technician is setting up a printer for a small office that does not have an RJ-45 jack. The users’ computers are all in the same workgroup and are connected physically to the same network switch. The technician needs to make sure all users can print to the new printer through the switch. Which of the following should the technician configure?
A. Shared printer
B. Print server
C. Bluetooth printing
D. Cloud printing
Correct Answer: A
QUESTION 54
The cloud model that represents a company maintaining some data in on-premise storage and some data in cloud-based storage is known as:
A. hybrid
B. private
C. public
D. community
Correct Answer: A
QUESTION 55
A network administrator is attempting to access the firewall while inside the datacenter. Which of the following peripherals must be connected to do so?
A. KVM
B. Touchpad
C. Mouse
D. Keyboard
Correct Answer: A
QUESTION 56
A technician is troubleshooting network connectivity issues after a new wireless router was installed in an office. Users who connect to the new router are unable to access LAN resources. Which of the following is the MOST likely cause of the issue?
A. There are conflicting DHCP servers on the network
B. There are conflicting ARP records
C. There are conflicting gateways on the network
D. There are conflicting IP protocols
Correct Answer: A
QUESTION 57
A technician has been asked to fix a problem with a projector. The projector lamp turns off for brief periods during a demonstration. After the technician replaced the lamp, the problem continued with an added message that appears just before the lamp turns off. Which of the following MOST likely needs to be performed? (Choose two.)
A. Reset the lamp life counter
B. Replace the cooling fan
C. Adjust the brightness
D. Update the laptop video driver
E. Install a higher lumen lamp
F. Change the video resolution
Correct Answer: AB
QUESTION 59
A systems administrator receives a notification from the RAID controller that the RAID 5 array is degraded. Upon logging into the server, the administrator sees that on local disk 0, physical disk 2 has failed. Which of the following is the BEST course of action to take to resolve the problem?
A. Schedule system downtime and replace physical disk 2. Wait until the array is rebuilt and confirm in the RAID controller that the system is no longer degraded.
B. Immediately replace physical disk 2. Wait until the arrays is rebuilt and confirm in the RAID controller that the system is no longer degraded.
C. Delete logical disk 0 and manually configure a new RAID array only using the known-good working drives. Wait until the array is rebuilt and confirm in the RAID controller that the system is no longer degraded.
D. In the controller, convert the RAID 5 array to RAID 0 array to avoid system downtime. Wait until the array is rebuilt and confirm in the RAID controller that the system is no longer degraded.
Correct Answer: A
QUESTION 60
A technician is hired to install network cable in a crawl space running the length of a hallway. To do so without a fire code violation, which of the following types of cable should the technician run?
A. Plenum
B. Fiber
C. Shielded
D. Coaxial
Correct Answer: A
QUESTION 61
An office has a network that has all computers connected to two switches. The switches are connected with a fiber cable. The computers and switches are all located in the same building. Which of the following network types does this describe?
A. WAN
B. PAN
C. LAN
D. MAN
Correct Answer: C
QUESTION 62
A user’s smartphone has been slow recently. A technician sees the phone was purchased two months ago, and it is top of the line. About a month ago, a new OS update was installed. To address the issue, the technician runs a hardware diagnostic on the device, and it reports no problems. Which of the following is MOST likely the cause of the performance issue on the device?
A. Too many applications are running updates
B. The device is currently running in airplane mode
C. The internal memory is failing on the device
D. The OS update is too resource-intensive for the device
Correct Answer: A