티스토리 뷰
QUESTION 1
A technician manually configured the wireless connection on the Chief Information Officer's (ClO's) new laptop so it can communicate with the network at the office. The CIO now is having trouble connecting to a guest WiFi hotspot. While the device has a gateway address and says it is connected, the CIO cannot access company email. Which of the following would BEST resolve the issue?
A. Move the ClO's laptop closer to the access point to obtain a better RF signal
B. Restart the wireless connection to obtain a self-assigned APIPA address
C. Assign a different IP address to the device in conflict with the ClO's laptop
D. Set the network connection to use DHCP instead of a static address
E. Change the network's SSID to a mobile hotspot to access company email
Correct Answer: B
QUESTION 4
A user is experiencing email problems and explains to a technician that all emails with graphics or images do not display the graphics. Which of the following configurations would correct this behavior?
A. Change the email settings in antivirus.
B. Change the security settings of the email client.
C. Change the firewall security settings.
D. Change the email proxy settings.
E. Change the trusted sites in the browser settings.
Correct Answer: B
QUESTION 5
About one week ago, access to files on a network server became significantly slower. Today, network files are completely unavailable. A technician is able to make a remote connection to the server. Which of the following should the technician check NEXT?
A. RAID 5 array
B. NIC configuration
C. Available storage space
D. RAM utilization
Correct Answer: A
QUESTION 6
An end user is unable to connect to the network, and a technician has visually verified the lights on the back of the PC are active and there is no physical damage to the Ethernet jack. Which of the following tools should the technician use to continue troubleshooting the connection?
A. Punchdown tool
B. Tone generator and probe
C. Cable tester
D. Crimper
Correct Answer: C
QUESTION 7
Which of the following connector types is used to terminate household telephone cabling?
A. RG-6
B. RJ-11
C. RJ-45
D. RG-59
Correct Answer: B
QUESTION 8
Several computers are having network connectivity issues. Two of the computers are wired and are not having any issues. The technician verifies that none of the computers having issues have been assigned a static IP.
Which of the following should the technician check NEXT?
A. Check the closest AP for the area.
B. Check each wireless adapter switch
C. Check the group's network switch.
D. Check the DHCP server.
Correct Answer: D
QUESTION 9
The graphics has an issue with printing certain files. The printer does not print the complete image on larger files. A technician verifies the network speed of the printer is set to 1GB and that regular text files print without issue. Which of the following is the MOST likely cause of this problem?
A. The printer needs more RAM
B. The print server is timing out
C. The users are not printing in post-script mode
D. The printer network connection is set to half duplex
Correct Answer: A
QUESTION 11
Some users are unable to access the Internet from their workstations. A technician runs the ipconfig command on one of the workstations and sees the following:
IPv4 address 192.168.1.27 Subnet mask 255.255.255.0 Default gateway 192.168.1.1
The technician pings 8.8.8.8 and gets no response. Next, the technician pings 192.168.1.1 and gets no response. The technician is able to successfully ping an adjacent workstation but cannot ping the print server on the floor below. Which of the following is the MOST likely cause of the Internet connectivity issue in the office?
A. There is a problem with a router in the office
B. There is a problem with a DNS server in the office
C. The users are not getting correct IP addresses from the DHCP server
D. The wireless access point in the area is down
Correct Answer: A
QUESTION 12
Which of the following terminates a coaxial cable?
A. DB9
B. RJ45
C. RG-59
D. RS-232
Correct Answer: C
QUESTION 14
A user reports that a laptop is not connecting to the corporate wireless network. A technician confirms with a
smartphone that the corporate wireless network is available and can be accessed. the technician observes that the Ethernet connection to the corporate network is working. The technician disconnects the Ethernet cable. Which of the following should the technician do NEXT to troubleshoot this problem?
A. Confirm that the laptop wireless card is turned on.
B. Confirm that the laptop is in range for the access point.
C. Confirm that the correct wireless network is selected.
D. Confirm the user's network login ID and password.
Correct Answer: A
QUESTION 15
A technician is replacing the LCD panel in a laptop. Which of the following components is MOST likely to be damaged accidentally during the repair?
A. Bezel
B. Hinge
C. Motherboard
D. Digitizer
Correct Answer: D
QUESTION 16
An end user reports a Windows based PC just had a BSOD. The PC rebooted, and the user is now logged back in and working without any issues. Which of the following should a technician check FIRST to begin troubleshooting?
A. Hard drive S.M.A.R.T. data
B. Event Viewer
C. Device Manager
D. BIOS settings
E. Performance Monitor
Correct Answer: B
QUESTION 17
An administrator has configured a server to host virtualizes instances. The requirements of each VM must be able to scale automatically depending on peak and off-peak usage. Which of the following terms BEST describes this type of cloud concept?
A. Over provisioning
B. Measured pooling
C. Resources pooling
D. Rapid elasticity
Correct Answer: A
QUESTION 18
A technician is troubleshooting a Windows CAD workstation that is running slow. The computer uses RAID 10 and has dual GPU cards. The user states that the same application runs faster on an identical workstation. Which of the following should the technician perform FIRST to troubleshoot the problem?
A. Replace the write cache battery.
B. Check the event log any cache issues.
C. Clear the RAID configuration file and restart the PC.
D. Replace the RAID controller write cache module.
Correct Answer: B
QUESTION 19
A customer wants to purchase a new home computer. The machine will mainly be used for internal browsing and
streaming video, except on weekends when the customers' son will use it to play games with friends. Which of the following should the technician focus on to meet these requirements?
A. 80mm case fans
B. Four-core processor
C. RAID 5 array
D. 16GB DDR2 memory
E. Dual monitors
F. Encrypted hard drive
Correct Answer: B
QUESTION 20
A technician receives a cellular from a manager. The technician is instructed to download a service manual directly from the Internet to a laptop. However, there is no WiFi signal or wired Ethernet. Which of the following would be the MOST appropriate connections for the technician to use?
A. Hotspot
B. NFC
C. Bluetooth
D. VPN
Correct Answer: A
QUESTION 21
Which of the following devices can utilize VLANs to secure networks?
A. Switch
B. Hub
C. Repeater
D. Bridge
Correct Answer: A
QUESTION 22
Which of the following will listen on the line to ensure there is no traffic transmitting and implement a back-off timer if a collision occurs?
A. CSMA/CD
B. CSMA.CA
C. MPLS
D. OSPF
Correct Answer: A
QUESTION 24
A user's smartphone has been slow recently. A technician sees the phone was purchased two months ago, and it is top of the line. About a month ago, a new OS update was installed. To address the issue, the technician runs a hardware diagnostic on the device, and it reports no problems. Which of the following is MOST likely the cause of the performance issue on the device?
A. Too many applications are running updates
B. The device is currently running in airplane mode
C. The internal memory is failing on the device
D. The OS update is too resource intensive for the device
Correct Answer: A
QUESTION 25
A company offers server out-of-the-box computer configuration to its clients. A client requests several new computers for its location, which will be used by guest to check-in upon arrival and fill out contact information. Which of the following configurations would BEST the computer needs?
A. Touch screen kiosk
B. Thick client
C. CAD workstation
D. Virtualization host computer
Correct Answer: A
QUESTION 26
Joe, a user, reports that his new smart wearable device is not synchronizing to his mobile device. Both devices are powered on, but the mobile device fails to read the data from the wearable. Which of the following will MOST likely fix this issue?
A. Pair the devices
B. Set the SSID
C. Update the smart wearable device firmware
D. Enable NFC
Correct Answer: A
QUESTION 27
During an inspection, it was found that data racks were not properly grounded. To pass the inspection and address a growing concern to protect data cabling and equipment, a technician must make sure all racks are properly grounded. Which of the following tools should the technician use to verify this has been completed?
A. Multimeter
B. Cable tester
C. Tone generator
D. Voltmeter
Correct Answer: A
QUESTION 28
Which of the following wireless standards is only capable of 5GHz frequencies?
A. 802.11a
B. 802.11ac
C. 802.11b
D. 802.11g
Correct Answer: A
QUESTION 29
A PC power supply has been replaced old physically matches the old supply and the connectors are properly joined, but the PC does not power on. Which of the following is MOST likely the reason for this behavior?
A. The main motherboard is plugged in backward.
B. The wattage is less than the original supply.
C. The power cable is the wrong type.
D. The voltage selector is incorrectly set.
Correct Answer: D
QUESTION 30
Which of the following Ethernet cables would BEST support an application that requires a 600 Mbps throughput at the lowest price point?
A. Cat 3
B. Cat 5
C. Cat 5e
D. Cat 6
Correct Answer: C
QUESTION: 64
A user receives the following error message when powering on a computer:
Hard drive cannot be found.
A technician restarts the computer, and it boots the OS normally. Several days later, the user reports another problem, but rebooting the computer does not resolve the issue. The technician replaces the motherboard, keeping the same CPU, battery, RAM, and hard drive. The user cannot authenticate at the login screen. Which of the following would BEST explain the causes of the problem? (Select TWO)
A. POST error code beeps indicate RAM failure.
B. The system time is not set correctly in the BIOS
C. The voltage on the coin cell is drained completely
D. UEFI firmware has the Secure Boot setting enabled
E. Capacitors on the motherboard are distended
F. Incorrect settings are booting the wrong device
G. A BSOD error indicates the system is crashing
Answer: C, E
QUESTION: 66
Which of the following is used to connect a headset to a laptop?
A. eSATA
B. BNC
C. RG-6
D. USB
Answer: D
QUESTION: 68
A small business owner with a limited budget wants to host a company website and ERP applications in the cloud. Which of the following would be the BEST cloud model to accomplish this task?
A. DaaS
B. laaS
C. PaaS
D. SaaS
Answer: C
QUESTION: 69
Which of the following BEST describes the purpose of an IPv4 subnet mask?
A. It defines where network and host bits exist
B. It is used to find the default gateway on a LAN
C. It gives users the ability to send and receive data.
D. It allows the ability, when needed, to bridge subnets.
Answer: A
QUESTION: 70
A network administrator would like to increase network bandwidth to iGbps between two office buildings that are 0.5mi (805m) apart. Which of the following would be the BEST solution?
A. Fiber
B. Coaxial
C. Plenum
D. Cat 6
Answer: A
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